Website Privacy Policy

1 Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Parent or caregiver name
• Email address and Telephone number
• Mailing address and Preferred method of contact
• General information about requested ABA services
• Insurance plan or insurance inquiry information
• Preferred service location
• Employment application information
• Resume, qualifications, licensing, and certification information
• Messages, questions, or other information submitted through website forms

2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Approximate geographic location based on IP address
• Referring website, pages viewed, and date/time of visits
• Links or website features used
• Cookie and similar technology information

We may use this information to maintain website security, understand website use, improve functionality, and identify technical problems.

3 Cookies and Analytics

Our website may use cookies, analytics services, and similar technologies to:

• Operate website features and remember user preferences
• Measure website traffic and understand how visitors use the website
• Improve website performance and accessibility
• Detect fraud, misuse, or security threats

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect how some website features function.

Clear Progress ABA does not authorize advertising or analytics tools to collect protected health information from secure patient portals, intake systems, scheduling systems, or other areas where protected health information is entered.

4 How We Use Information

We may use information collected through the website to:

• Respond to questions and service inquiries
• Determine whether services may be available
• Contact prospective clients, parents, caregivers, applicants, or referral sources
• Verify basic insurance participation or eligibility information
• Schedule consultations, appointments, or coordinate intake and enrollment
• Process employment applications
• Operate, improve, and maintain website security
• Prevent fraud, abuse, or unauthorized activity
• Meet legal, regulatory, licensing, credentialing, or contractual obligations

Submitting an inquiry does not establish a provider-client relationship and does not guarantee acceptance for services.

5 How We Share Information

Clear Progress ABA does not sell personal information.

We may disclose information when reasonably necessary to:

• Respond to your request or provide requested services
• Communicate with insurance companies regarding eligibility, benefits, authorization, claims, or payment
• Coordinate services with healthcare professionals or referral sources when permitted
• Work with website hosting companies, technology providers, scheduling platforms, electronic health record providers, billing vendors, or consultants
• Protect against fraud, cybersecurity threats, misuse, or unauthorized access
• Comply with subpoenas, court orders, government requests, licensing requirements, or applicable laws

6 Protected Health Information and HIPAA

Information collected during treatment, assessment, billing, insurance authorization, care coordination, or other healthcare activities may qualify as protected health information.

Our use and disclosure of protected health information is governed by our separate Notice of Privacy Practices, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable federal and state laws.

This Website Privacy Policy does not replace or modify the Notice of Privacy Practices. Where there is a conflict, the Notice of Privacy Practices and applicable law will control.

7 Email, Text Messages, and Online Communications

Ordinary email, text messaging, and general website forms may not be fully secure. Please avoid including detailed diagnoses, treatment records, Social Security numbers, or financial information in ordinary electronic communications.

By providing your contact information, you authorize Clear Progress ABA to respond to your inquiry using the contact method provided.

8 Children's Privacy

Our website is intended for parents, legal guardians, caregivers, healthcare professionals, job applicants, and other adults. The website is not designed for children under 13 to use independently. We do not knowingly request personal information directly from children under 13 through our public website.

Parents and legal guardians may provide information about a child when requesting services. If a parent believes a child submitted information directly through the website, you may contact us to request review or deletion of that information.

9 Data Retention

We retain website inquiry information only for as long as reasonably necessary to respond to inquiries, complete intake/hiring activities, maintain appropriate business records, meet legal/licensing requirements, and protect against security threats.

10 Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, loss, or disclosure (including access controls, passwords, encryption, and monitoring).

However, no website, email system, or Internet transmission can be guaranteed to be 100% secure. Please use caution when submitting information electronically.

11 Your Choices

You may contact Clear Progress ABA to:

• Ask what personal information you previously submitted
• Correct inaccurate contact information
• Request deletion of website inquiry information (when legally permitted)
• Ask us to stop non-essential communications

12 Third-Party Websites

Our website may contain links to third-party websites (e.g., insurance companies, social media). Clear Progress ABA does not control and is not responsible for the content, security, or privacy practices of third-party websites.

13 Changes to This Policy

We may update this Website Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update means that the updated policy applies.

14 Contact Us

Questions, concerns, or requests concerning this Website Privacy Policy may be directed to: